These Terms of Service ("Terms") constitute a binding agreement between you ("Customer", "you") and Refine Events Ltd trading as Accolade ("Accolade", "we", "us"). By accessing or using accolade.live, you agree to these Terms. If you do not agree, do not use the platform.
Accolade provides a cloud-based event management platform for awards ceremonies, conferences, and weddings. The platform includes tools for nominations, judging, guest management, sponsorship, ticketing, ceremony production, and related workflows.
We reserve the right to modify, suspend, or discontinue any part of the service with 30 days' notice. Critical changes affecting your data or access will be communicated via email.
You must provide accurate information when creating an account. You are responsible for maintaining the security of your login credentials and for all activity under your account. Notify us immediately at hello@accolade.live if you suspect unauthorised access.
You must be at least 16 years of age to use Accolade. Organisations must ensure that the individual creating the account has authority to bind the organisation to these Terms.
Accolade offers three tiers: Starter, Professional, and Enterprise. Pricing is published on our website and may change with 30 days' notice. Existing subscribers will retain their current pricing until the end of their billing period.
Billed monthly or annually. Annual billing includes a discount. You may upgrade or downgrade at any time; changes take effect at the next billing cycle.
One-time payment covering the full event lifecycle. No recurring charges.
Payments are processed by Stripe. By subscribing, you authorise us to charge your payment method on a recurring basis (for monthly/annual plans) or as a one-time charge (for wedding/occasion plans). All prices are in GBP and exclusive of VAT unless stated otherwise.
Failed payments will be retried up to 3 times over 7 days. If payment cannot be collected, your account may be suspended until the balance is resolved.
You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You will retain access until that date.
Annual plans are refundable within the first 30 days. Monthly plans are not refundable for partial months. One-time wedding/occasion plans are non-refundable after 14 days or once event data has been entered, whichever comes first.
You retain full ownership of all data you enter into the platform. We process your data solely to provide the service, as described in our Privacy Policy.
You can export your data at any time via CSV or PDF from your dashboard. After cancellation, your data is retained for 90 days for export purposes, then permanently deleted.
You agree not to:
The Accolade platform, brand, design, code, and documentation are owned by Refine Events Ltd. Your subscription grants you a non-exclusive, non-transferable licence to use the platform for your events.
Content you create within Accolade (proposals, letters, reports) belongs to you. Templates and AI-generated content are provided under a royalty-free licence for your commercial use.
We target 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. We provide email support for all plans, with priority response for Enterprise customers.
To the maximum extent permitted by law, Accolade's total liability is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect, consequential, or incidental damages, including lost profits, data loss, or business interruption.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
You agree to indemnify and hold harmless Accolade from any claims arising from your use of the platform, your event data, or your violation of these Terms.
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms with 30 days' notice. Continued use after the notice period constitutes acceptance. Material changes will be emailed to account holders.
Questions about these Terms? Email hello@accolade.live.